Refund Policy

We want you to be confident buying Blockeze. If something’s not right, we’ll work with you to fix it.

If you change your mind, we accept returns provided that:

• The item is unused

• It’s returned in original condition and packaging

• You contact us within 14 days of delivery

Once we receive and inspect the item, we’ll issue a refund for the product price.

Please note:

• Return shipping costs are the responsibility of the customer

• Original shipping fees are non-refundable

If your Blockeze product arrives faulty, damaged, or incorrect, we’ll make it right.

You’re entitled to:

• A replacement, or

• A full refund, including shipping

Please contact us within 14 days of receiving your order, with:

• Your order number

• A brief description of the issue

• Photos if possible (this helps us resolve things faster)

For safety reasons, we can’t accept returns for items that show signs of wear, dirt, or damage caused by use. If you’re unsure whether your item qualifies, just reach out — we’re happy to check.

Email us at info@blockeze.com.au with:

• Your order number

• Reason for return

• Photos (if the item is faulty)

We’ll reply with return instructions within 1–2 business days.

If something doesn’t feel right or you’re unsure, contact us before returning the item — we genuinely want you to have a good experience.